Returns

Please note that our products are custom made to order specially for each customer when a purchase is made, so we sadly cannot offer returns, replacements, or refunds, unless the item is defective.  Please check your order carefully, including sizing, colours and quantity before purchasing.

What can be returned: Only items that are faulty/damaged or have a faulty print may be returned.  To return a defective product simply email us first at contact@digitees.com.au and request with order number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

Defective returns for refund: must be made within 7 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

What cannot be returned: As our products are made to order, we do not refund or exchange for the following:

• change of mind
• stock delays. We do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed. Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control.
• courier delivery timeframes. We cannot take responsibility for delays in courier delivery, as this is out of our hands. Please order well before you need your items.
• the wrong garment size. As all items are custom printed to order and we don't hold stock, we can't accept returns or exchanges if the wrong size is chosen. All of the measurements are given for each product, it is up the customer to check that the size chosen is correct.
• colour variation from screen to printed product. Colour variation is inherent in the design process, and it is impossible to match colours from computer screens to apparel printing, as every screen and every apparel item is different. Colours on screen are made up from light, so neon and very bright colours in particular will not look like this when printed. This applies to both the garment colour and the printing. 

No returns will be accepted after 7 days of receipt of purchase. Items that are not in their original condition cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.